Gold Coast

ICT Support Officer

An ICT Support Officer provides technical assistance to users by troubleshooting hardware, software, and network issues. You might work in businesses, government agencies, or IT service providers. ICT Support Officers install and configure systems, maintain IT infrastructure, and ensure networks operate efficiently. You’ll respond to technical queries, resolve system errors, and support users with IT-related concerns.

ICT Support Officers play a key role in maintaining IT functionality. You’ll need strong problem-solving skills and the ability to communicate technical information clearly. You’ll work closely with employees and IT teams to ensure smooth system performance. Attention to detail and adaptability are essential for managing technical challenges and keeping IT infrastructure secure and efficient.

Future demand High
Average yearly income $75,400
Skill level Unknown

How do I become a ict support officer?

All skill levels Beginner Experienced

IT Service Management Professional (ITIL® 4)

Online
3 months
$2,499
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
*Showing course fees for all providers. Some providers may not be available in your area.

Related occupations

Common questions

Further reading

A Complete Guide to Certificates II & III in Security Operations

24th February 2025)

Certificate III in Pathology Collection: Everything You Need to Know

10th February 2025)

A Beginner's Guide to Laboratory Technician Training in Australia

7th February 2025)