Yalga-binbi Institute for Community Development

SIR20216

Certificate II in Retail Services

Nationally Recognised Vocational Education and Training (VET)

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Delivery mode

Yalga-binbi Institute for Community Development offers this course through the following delivery modes:

On campus

Work with instructors and classmates in a supportive and collaborative environment.


Locations
  • 2 Marina Dr, Burnett Heads

Entry requirements

Domestic Students

  • There are no mandated entry requirements.
Additional requirements may apply.

Course fees

Estimated Fee* Unavailable $0 Fees are based on full-time study.

For more information about this course and payment options please enquire now.

Enquire with Yalga-binbi Institute for Community Development to find out more.
Study mode On Campus
Duration 12 Months
Estimated fee* Unavailable $0

Career opportunities

The Certificate II in Retail Services will prepare you for the following roles.

Retail Assistant

A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...

Avg yearly income $62,400
Entry barriers Low

Customer Service Representative

Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...

Avg yearly income $56,680
Entry barriers Low

About Yalga-binbi Institute for Community Development

Yalga-binbi Institute for Community development Aboriginal and Torres Strait Islanders Corporation RTO: 31116 is an established registered training organisation based at the 2 Marina Drive, Burnett Heads 4670 at the Port of Bundaberg. Yalga-binbi aims to provide skills and knowledge primarily for Indigenous people both in the Central Queensland and Wide Bay regions and, throughout Queensland where required.