Vocational Training Services
Certificate II in Retail Services
Nationally Recognised Vocational Education and Training (VET)This qualification is designed to suit workplace-based trainees who are employed in a retail service role within a retail business. It is a comprehensive course designed to give participants entering the retail industry the necessary skills to perform the job role of a retail assistant.
The qualification provides a pathway to work in many retail industry sectors and is suitable for a diverse range of retail-oriented employers.
This qualification is targeted towards (but not exclusive to) School Based Trainees, who are employed in a retail business part-time, while also continuing their school education. Typical School Based Trainees will work between 7.5 and 20 hours per week as part of their employment arrangements.
Delivery mode
Vocational Training Services offers this course through the following delivery modes:
Traineeship
Work and gain real-world experience while earning a qualification.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
For more information about this course and payment options please enquire now.
Career opportunities
The Certificate II in Retail Services will prepare you for the following roles.
Retail Assistant
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
About Vocational Training Services
Established in 2007, Vocational Training Service is a Registered Training Organisation that delivers a range of nationally recognised qualifications across the Perth Metropolitan, Kimberley, Pilbara, Mid West, South West and Great Southern regions of Western Australia. We pride ourselves on our high- quality courses and experienced team of trainers who help prepare workplaces, schools and students for jobs of the future.
We partner with individuals, communities, schools and businesses to deliver specialist qualifications and accredited courses to improve skills, competency levels and confidence. In addition to providing specialist qualifications in the core areas of Retail, Hospitality and Business, we also provide leadership and work-ready training to Job Seekers in Perth and members of the Aboriginal and Torres Strait Islander communities in regional Western Australia. We also service schools through our school-based traineeship and apprenticeship programs.
