TAFE Queensland
Certificate II in Retail Services
Nationally Recognised Vocational Education and Training (VET)Kick start your career in retail and gain practical skills with this entry-level qualification. You will the basic skills you need to succeed in a retail environment.
According to the Australian Government's Job Outlook service, the number of people working as retail sales assistants is expected to see stable future growth. This very large occupational area is expected to create around 445,000 job openings over the next five years.
During this course, you will learn how to engage customers and work effectively in a service environment. You'll learn how to produce visual merchandise displays, organise and maintain the store environment, and advise on products and services.
Successfully completing this qualification is the first step for a career in retail service and will give you a taste of what to expect in the workplace. You'll gain valuable basic-skills needed to work as a customer service assistant in a range of retail environments.
Delivery mode
TAFE Queensland offers this course through the following delivery modes:
Blended
Combine the flexibility of online learning with the support of on campus learning.
- 98-158 Queens Road, Bowen
- 1-13 Macpherson Street, Richmond Hill
- 165-179 Abel Smith Parade, Mount Isa
- Beach Road, Palm Island
- Gatton, Newton, Eureka and Wilkinson Streets, Cairns
- 45 Flying Fish Point Road, Innisfail
- Seventeenth Street, Home Hill
- Shute Harbour Road, Cannonvale
- 74 Townsville Road, Ingham
- Corner of Hugh Street and Fulham Road, Pimlico
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
- QLD Subsidised Training This training may be subsidised by the QLD Government for eligible individuals. Places are limited.
For more information about this course and payment options please enquire now.
Career opportunities
The Certificate II in Retail Services will prepare you for the following roles.
Retail Assistant
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
About TAFE Queensland
TAFE Queensland is Queensland's largest, most experienced training provider. TAFE Queensland deliver practical, industry-relevant training across a range of industries from entry-level certificates to bachelor degrees, at more than 50 locations in Queensland.
