Flexible Training Solutions
Certificate II in Retail Services
Nationally Recognised Vocational Education and Training (VET)This qualification reflects the role of individuals working in a supervised role within retail services. They may work in various retail store settings, including supermarkets, department stores, specialty stores, and retail outlets.
They have basic retail operational knowledge and limited practical skills but are trained in point-of-sale handling procedures, workplace communication, working with retail technology, and interacting with customers. They can follow safe work practices, and while they may work with some autonomy or as part of a team, they are usually under direct supervision.
Delivery mode
Flexible Training Solutions offers this course through the following delivery modes:
Traineeship
Work and gain real-world experience while earning a qualification.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
For more information about this course and payment options please enquire now.
Career opportunities
The Certificate II in Retail Services will prepare you for the following roles.
Retail Assistant
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
About Flexible Training Solutions
Flexible Training Solutions (FTS) is a nationally registered, ISO 9001 quality-assured RTO, established in 1999. We provide mostly work-based training to a wide range of companies, from some of the largest in Australia, to some of the smallest. We’ve built an outstanding reputation as a training organisation by tailoring training programs to each client’s specific needs, and by fostering a training culture inside the businesses that we deal with.
FTS specialises in the Transport and Logistics, Business and Wholesale industries. We have been involved in the two most recent reviews of the Transport and Logistics training package, and have been recognised in a Federal Government audit as a leading provider to the Transport industry.
