College Australia

SIR20216

Certificate II in Retail Services

Nationally Recognised Vocational Education and Training (VET)

This qualification suits those who wish to enter the retail industry with the operational skills to support success in a frontline retail role.

You will learn the key customer service principles that will guide you through the customer engagement process, including building relationships, effective communication, identifying and acting on customer needs, and providing a solution with a quality customer experience.

Delivery mode

College Australia offers this course through the following delivery modes:

Online

Set your own study schedule and balance study with your other commitments.

Entry requirements

Domestic Students

  • There are no mandated entry requirements.
Additional requirements may apply.

Course fees

Estimated Fee* $1,477 $0 Fees are based on full-time study.

For more information about this course and payment options please enquire now.

Study mode Online
Duration 6 Months
Estimated fee* $1,477 $0

Career opportunities

The Certificate II in Retail Services will prepare you for the following roles.

About College Australia

College Australia is a leading vocational education institution offering a comprehensive range of qualifications to our domestic and international students.

Operating since 2005
Legal name Real Group Pty Ltd
RTO code 31222