College Australia

SIR20216

Certificate II in Retail Services

Nationally Recognised Vocational Education and Training (VET)

This qualification suits those who wish to enter the retail industry with the operational skills to support success in a frontline retail role.

You will learn the key customer service principles that will guide you through the customer engagement process, including building relationships, effective communication, identifying and acting on customer needs, and providing a solution with a quality customer experience.

Delivery mode

College Australia offers this course through the following delivery modes:

Online

Set your own study schedule and balance study with your other commitments.


Entry requirements

Domestic Students

  • There are no mandated entry requirements.
Additional requirements may apply.

Course fees

Estimated Fee* $0 - $1,477 Fees are based on full-time study.
* Fees are indicative only and vary based on your circumstances and eligibility for government funding.
Standard Tuition:
$1,477
Full Fee Tuition:
$1,477
Enquire with College Australia to find out more.
Study mode Online
Duration 6 Months
Estimated fee* $0 - $1,477 Support may be available

Career opportunities

The Certificate II in Retail Services will prepare you for the following roles.

Retail Assistant

A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...

Avg yearly income $62,400
Entry barriers Low

Customer Service Representative

Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...

Avg yearly income $56,680
Entry barriers Low

About College Australia

College Australia is a leading vocational education institution offering a comprehensive range of qualifications to our domestic and international students.

Established in June 2005, College Australia was founded on a vision and passion to provide high-quality training for students undertaking studies in vocational education.

We provide a range of qualifications that are relevant to the real world, easily accessible and create pathways to successful job outcomes. College Australia is registered with the Australian Skills Quality Authority (ASQA).