College Australia
Certificate II in Retail Services
Nationally Recognised Vocational Education and Training (VET)This qualification suits those who wish to enter the retail industry with the operational skills to support success in a frontline retail role.
You will learn the key customer service principles that will guide you through the customer engagement process, including building relationships, effective communication, identifying and acting on customer needs, and providing a solution with a quality customer experience.
Delivery mode
College Australia offers this course through the following delivery modes:
Online
Set your own study schedule and balance study with your other commitments.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
For more information about this course and payment options please enquire now.
Career opportunities
The Certificate II in Retail Services will prepare you for the following roles.
Retail Assistant
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
About College Australia
College Australia is a leading vocational education institution offering a comprehensive range of qualifications to our domestic and international students.
Established in June 2005, College Australia was founded on a vision and passion to provide high-quality training for students undertaking studies in vocational education.
We provide a range of qualifications that are relevant to the real world, easily accessible and create pathways to successful job outcomes. College Australia is registered with the Australian Skills Quality Authority (ASQA).
