Australian College of Training

SIR20216

Certificate II in Retail Services

Nationally Recognised Vocational Education and Training (VET)

SIR20216 Certificate II in Retail Services is an entry level qualification for individuals to be competent in a range of retail knowledge and skills.

Certificate II in Retail Services covers a range of basic retail operational knowledge and practical skills, suitable for individuals in various store settings such as specialty stores, supermarkets, department stores and retail outlets. Potential job roles suitable for this qualification include frontline team member, point-of-sale operator, sales assistant and customer service assistant. Entry into this qualification can be by direct entry with little or no vocational experience.

Delivery mode

Australian College of Training offers this course through the following delivery modes:

Traineeship

Work and gain real-world experience while earning a qualification.


Entry requirements

Domestic Students

  • There are no mandated entry requirements.
Additional requirements may apply.

Course fees

Estimated Fee* $0 - $3,000 Fees are based on full-time study.
* Fees are indicative only and vary based on your circumstances and eligibility for government funding.
Standard Tuition:
$3,000
Full Fee Tuition:
$3,000
Enquire with Australian College of Training to find out more.
Study mode Traineeship
Duration 18 Months
Estimated fee* $0 - $3,000 Support may be available

Career opportunities

The Certificate II in Retail Services will prepare you for the following roles.

Retail Assistant

A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...

Avg yearly income $62,400
Entry barriers Low

Customer Service Representative

Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...

Avg yearly income $56,680
Entry barriers Low

About Australian College of Training

Australian College of Training delivers a number of programs funded by the Western Australian Government under the Future Skills Program.

Australian College of Training strives for excellence in training, assessment and service delivery. The College has provided this page to enable learners to access all the necessary information to support there life long learning journey with Australian College of Training.

Australian College of Training strives for excellence in training, assessment and service delivery. The College has provided this page to enable learners to access all the necessary information to support there life long learning journey with Australian College of Training.