The CPPSEC3101 Manage Conflict and Security Risks Using Negotiation is a nationally recognised short course for security guards and crowd controllers. To keep your security licence current, in some Australian states you must complete this course every 3 years. Competencies include: assessing conflict situations and determining a suitable response, using PPE and communication equipment, using interpersonal skills to gather information and communicate, using negotiation techniques to resolve conflict, recognising the effects of stress on your own wellbeing, evaluating your response to conflict, and more. Enquire now for entry requirements, security licensing outcomes, and upcoming courses in your local area.
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Entry requirements for VET courses include both national standards and additional criteria set by individual Registered Training Organisations (RTOs).
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The Manage Conflict and Security Risks Using Negotiation will prepare you for the following roles.
A Security Guard looks after the safety of people, property or valuable items. You might be assigned to stand guard at an area where there are secu...
A Security Officer ensures the safety of an area, person or valuable item they have been assigned to. You may look after crowd control at a large e...
A Crowd Controller manages the behaviour of large groups of people at events such as concerts and sporting competitions. You’ll ensure crowds are b...
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