Academy IT

Certificate IV in Information Technology (Systems Administration Support)

Every part of our world is now connected – we live and work online.

The call for highly skilled infrastructure experts is urgent, and this need is expected to increase for many years to come. New technologies, the sudden need for many to work from home and more businesses using the ‘cloud’ mean there has never been a better time to become part of highly skilled career ensuring we remain connected.

Public and private organisations require skilled staff to design, build, administer and manage an infrastructure that needs to be ‘always on’. Your interest in technology means you are in the box seat for a lifetime career.

What will you study?

As a student of our industry-built qualification, you will be introduced to current technologies and tools providing you with advanced technical and hands-on skills that can be immediately applied for any business or organisation upon graduation.

As Academy IT has delivered vendor-based training since 2007, you will undertake studies built upon best practice and cutting-edge vendor based and open-source tools.

You will learn:

• Identifying suitable emerging technologies
• Applying ethics and privacy
• Design strong risk management
• Customer support management
• Network operating systems design and implementation
• Connecting and configuring hardware
• The role of a support desk in customer satisfaction
• Identifying and resolving cyber security incidents
• Threat analysis and response
• Business Continuity
• Applying IP, ethics and privacy requirements
• Developing and managing service level agreements
• Security architecture and frameworks
• Introductory programming techniques