Heiniger Academy

ACM30122

Certificate III in Animal Care Services (Customer Service)

Nationally Recognised Vocational Education and Training (VET)

This customer service course is for persons within an organisation that provides professional pet services and products. Individuals in these roles perform a range of animal care tasks under broad direction which involve discretion and judgement in handling stock and animals, coordinating resources and problem solving. They are required to take responsibility for their own work including, carrying out assigned tasks, compliance with animal welfare, organising processes, solving problems and working to schedules. The duties require patience and a genuine empathy for animals, excellent customer service skills as well as high standards of cleanliness and professionalism.

Delivery mode

Heiniger Academy offers this course through the following delivery modes:

Distance

Learn independently with online resources in a flexible and convenient environment.


Entry requirements

Domestic Students

  • There are no mandated entry requirements.
Additional requirements may apply.

Course fees

Estimated Fee* Unknown
* Fees are indicative only and vary based on your circumstances and eligibility for government funding.
Enquire with Heiniger Academy to find out more.
Study mode Distance
Duration 12 Months
Estimated fee* $0 - $0 Support may be available

Career opportunities

The Certificate III in Animal Care Services (Customer Service) will prepare you for the following roles.

Kennel Attendant

A career as a Kennel Attendant can be a lot of fun but it’s also hard work. You’ll look after pet dogs staying in a boarding kennel while their own...

Avg yearly income $54,600
Entry barriers Low

Animal Attendant

An Animal Attendant works with animals to ensure their needs are met while in their care. You’ll make sure animals have proper nutrition and fresh ...

Avg yearly income $61,880
Entry barriers Low

About Heiniger Academy

Delivered in conjunction with Heiniger, a global leader in the grooming industry, Heiniger Academy is taking Heiniger’s reputation for excellence and quality into the training industry.

Heiniger Academy is the trading name of Animal Sciences Training Services Pty Ltd.(ASTS), a Registered Training Organisation which provides training courses and certification within the animal care industry.

Heiniger Academy works with Australian Grooming Academies and National Pet Shop retailers, to offer opportunities for students to obtain a nationally recognised qualifications in the grooming and companion animal service industries.