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ICT40215
The Certificate IV in Information Technology Support is suitable for students seeking careers as Website Testers, Website Administrators and IT Support Analysts. Students will learn how to identify and resolve client ICT problems, provide first-level remote help-desk support, provide one-to-one instruction as well as locate and troubleshoot ICT equipment, system and software faults.
Average duration:12 months
Accreditation:Nationally recognised training
This course is ideal for people who have the following knowledge, skills or abilities:
Identifying a problem and finding the best solution to solve it.
Computer hardware and software, including applications and programming.
Such as understanding customer needs, providing good quality service, and measuring customer satisfaction.
Use engineering science and technology to design and produce goods and services.
This course can help you get a job as:
This course can help you progress to:
Please note that weekly pay figures are estimates only of what you could possibly earn.
You will be required to complete a number of units of competencey for this qualifiation. Example units have been provided below but may vary for each provider.
This unit describes the skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. It applies to individuals with responsibility for a specific area of work or who lead a work group or team and addresses the knowledge, processes and techniques necessary to implement and monitor environmentally sustainable work practices, including the development of processes and tools.
This unit describes the skills and knowledge required to contribute to setting up, running and improving work health and safety (WHS) consultation and participation processes that are prescribed in legislation. It also covers contributing to communicating relevant information identifying and delivering related training and improving the consultation and participation processes.
This unit describes the skills and knowledge required to determine client business system requirements and verify the accuracy of the information gathered. It applies to information and communications technology (ICT) personnel who are required to analyse client expectations and needs, and recommend business system changes.
This unit describes the skills and knowledge required to create technical documentation that is clear to the target audience and easy to navigate. It applies to individuals working as technical writers, designers, developers and support staff who are required to produce technical support documents of their work.
This unit describes the skills and knowledge required to maintain professional and ethical conduct, as well as to ensure that personal information of stakeholders is handled in a confidential and professional manner when dealing with stakeholders in an information and communications technology (ICT) environment. It applies to ICT personnel who are required to gather information to determine the organisation’s code of ethics, and protect and maintain privacy policies and system security.
This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.
Recognition of Prior Learning
RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.
Course providers may offer flexible payment options for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront.
Enquire with a course provider to find out more.
We’ll find nearby campuses and check if you’re eligible for funding in your state.