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There are 2 courses available for people who want to become a Customer Service Specialist.
Possible job outcomes:
The Customer Experience: Elevate course prepares students for a discipline that remains highly valued and future-proof, focusing on human-centric skills that technology cannot replicate. This course offers a comprehensive understanding of CX, including foundational theory, its role within an organisation, and strategies for promoting a CX mindset. Students will acquire practical skills in CX research, stakeholder management, customer journey mapping, and CX strategy design. By the end of the course, students will be equipped to create and implement a complete CX plan, encompassing analysis and strategic execution. .
Average duration: 6 months.
The Bachelor of Business (Marketing) is a university level degree developed inline with the Australian Institute of Marketing (AIM) and ideal for students seeking careers in business marketing. The course is structured in three tiers with students completing 24 units overall. During the course, students choose their own core and elective units based on career interests. Interest areas include understanding advertising, consumer behaviour, digital marketing, audience research, ethics and sustainability and project management. The Bachelor of Business (Marketing) delivers a comprehensive understanding of essential marketing concepts, aimed at driving organisational growth and profitability. Students are taught to develop and implement effective marketing strategies with practical applications. This course is designed to prepare individuals with a diverse set of marketing skills that are not only applicable to specific roles but also versatile enough to be employed across different sectors and industries..
Average duration: 3 years.
We’ll find nearby campuses and check if you’re eligible for funding in your state.